Making a Claim

Claim Form

Complete a claim form and forward it to us through the post ensuring that you include all itemised accounts and receipts associated with your claim.

You will need to indicate whether you require your payment to be made payable by cheque to yourself or the provider, or whether you prefer to have the payment deposited directly into your nominated bank account.

Electronically through HICAPS or IBA

HICAPS and IBA are electronically health claiming and payments systems that allow you to process your claim automatically after your treatment and before you leave the surgery or practice. There are no forms to complete. The HICAPS and IBA service is available at participating:

  • Dentists
  • Optometrists
  • Physiotherapists
  • Chiropractors
  • Osteopaths
  • Podiatrists

It's simple to claim, all you need is your Navy Health membership card. The provider will swipe your membership card through the HICAPS terminal, your claim details are entered and in seconds the whole transaction is processed. You simply pay the balance account - the difference between the full fee for the treatment and the amount claimed from Navy Health.