Our Mission

At Navy Health, our core purpose is to provide our members with opportunities for better health through:

  • Quality services
  • Competitive prices
  • Attractive benefits
  • Immediate access

Our Values

MEMBER COMMITTMENT - We are a member-centered organisation who strive to exceed member expectations. We do the ordinary things extraordinarily well to drive efficiency and excellence.

RESPECT FOR PEOPLE - We have genuine respect for and interest in, each other as professionals and individuals. We respect and build upon individual differences and diversity of ideas.

TEAMWORK - Employee involvement is our way of life - we are a team and we must treat each other with trust and respect. Skilled people are the key to our success. Individual recognition and advancement is based on performance that supports our commitment to our members.

PERSONAL SERVICE - We each take ownership of our responsibilities. Each of us will participate in and contribute to the cost effective, timely resolution of challenges and opportunities which continuously improves our service.

CONTINUOUS IMPROVEMENT - We are performance driven, set challenging goals, and always search for and apply the best ideas regardless of their source. We ensure that the member is always our first beneficiary, and use it to accelerate growth.

SENSE OF URGENCY - Time is important, complacency is unacceptable. We willingly apply immediate attention to essential business tasks.

INTEGRITY - We are honest, ethical and responsible in the conduct of our business, so as to ensure credibility in relationships with our members, employees, providers and the communities in which we operate.

INDUSTRY COMMITMENT - Providers and industry groups are our partners - we must maintain mutually beneficial relationships with these and our other business associates.

PRODUCTS AND SERVICE - Our products and services must represent the best value to our members and cater for the diversity of the market. We will be judged by the products and service we provide; effective delivery will ensure we retain and build our membership.

ACCOUNTABILITY - We will manage our business to achieve planned growth and long term profitability. Profits are required to survive and grow, but keeping contributions to a minimum is a core goal.

"Caring for the Wider Navy Family"

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